Refund policy


This Refund Policy ("Policy") applies to all purchases from us, unless stated otherwise.  

 

At Volupto Pty Ltd, customer satisfaction is our priority and we want our customers to experience great service and great products. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy. 

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us should you not be fully satisfied with your purchase. You are by Australian Consumer Law, covered for your products should it fail Consumer Guarantee. Please view our returns policy for details below.

In the unlikely event you receive a faulty item, warranty claims will be processed as per our warranty policy and our obligations under the Australian Consumer Law and Regulations. Please contact us if you need to file a warranty claim and we will assist you. We aim to process any requests for repairs, replacements or refunds within 30 days of having received them.

 

Freight damage: please open and inspect all goods within 48 hours of delivery, otherwise claims for damages will be rejected by the freight company or the product manufacturer. For damages while in transit, products do not have to be returned to our warehouse and a new identical product (if in stock) is shipped. Please contact us for further information.

 

Other reasons for return: please contact us within 7 days of delivery to inquire about returning goods for a store credit, exchange, or refund:

  • Please check all goods are correct and in good order before installation, as no exchanges will be accepted on products that have been installed/used;
  • The product and its packaging must be completely intact and in original condition;
  • Note that clearance, special orders, custom-made items and non-stocked products cannot be accepted for return;
  • Special orders and custom-made items cannot be canceled once ordered;
  • You will be responsible for returning the goods to Volupto Pty Ltd at Unit 1, 181 Taren Point Road, Caringbah NSW 2229;
  • Freight/delivery charges will not be refunded;
  • Please allow 5 business days for refunds to be processed once the goods have been received in resellable condition back at our warehouse;

Note that weights and dimensions for each product are approximate and can vary slightly. Volupto Pty Ltd takes no responsibility and recommends that items received are verified for actual weight and dimensions to ensure an accurate installation.

 

This returns policy does not exclude or replace your rights given under the Australian Consumer Law and Regulations.

 

If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at info@volupto.com.au or (02) 800 42 800